Instant Custom Signs – Drew Brims' Blog

Unlike the “other” airlines (and I think you know to whom I am referring) Porter offers small luxuries that individually don’t cost a lot but will keep me coming back to fly with them whenever I have to travel to one of their destinations. I think Porter is a case study that is worth reading. Great customer service, efficient passenger movements, luxurious seating on the planes and in the lounge, free snacks while you wait all add up to an airline that you look forward to taking. When was the last time you said that about traveling?

Taking ownership for our mistakes and resolving the problem without question so that the client becomes a champion of your product rather than a detractor. Yes, here at ICSigns, we stand behind everything we sell, even if that stance costs us time, material and money. We will not compromise on quality or customer satisfaction. To me, that is more important than anything.

It may cost us a little to give these extras but what it does for us in customer relations is priceless!

Have you forgotten what it’s like to be treated to great customer service? Or perhaps you are trying to find a business that believes in good, old-fashioned care for the client. If so and you need great signs, please put us to the test.

We’ve built this business on several values that may seem alien today, including great customer service (answering the phone is a part of that). We practice this every day and it resonates with our customers. Our customers know that when they call, the phone will be answered and they can get immediate information, whether it be pricing, updates on a project or just advice on a project they are considering.